The announcement comes at a time when consumers have to wait for upto a month to get water delivered, thereby putting them at the mercy of private water tankers.

Chennai Metrowater announces 2-day assured delivery time for water bookedFile Image/PTI
news Water Saturday, July 27, 2019 - 08:21

In a move to potentially address the scores of complaints of having to wait for 15-30 days after booking to get water delivered, the Chennai Metropolitan Water Supply and Sewerage Board (CMWSSB) has announced that steps have been taken to reduce the water delivery time to two days.

In a series of tweets late Friday night, the CMWSSB said that the customers can choose the day on which they want their water to be delivered during the time of booking itself. The delivery date options will not exceed 48 hours, the handle tweeted.

CMWSSB also said that once the water booked is delivered, the customer can rebook water only after seven to 10 days. Customers can book tanker lorries of 2000, 3000, 6000, 9000 and 16000 litres capacities over phone or through the water authority’s website. “Phone bookings can be done only for tankers of 3000 litres capacity, for which the customers must make the payment by cash. Those who book water through the internet can pay using their debit or credit cards,” the tweet said.

The CMWSSB also tweeted the price list for water tankers of different capacities for domestic and non-domestic usage. “Those living in multi-storeyed apartments can book only lorries with 9000, 12000 or 16000 litre capacity. Customers living in individual houses can only book water tanker lorries of 3000, 6000 or 9000 litres,” CMWSSB stated. It also specified that once booked, the booking cannot be cancelled or adjusted for the date.

CMWSSB has been facing flak over the past few months for the haphazard management of water tanker lorries. Facing severe water crisis over the past few months, complaints are mounting about how consumers have to wait for upto a month for water from the date of booking. This had also pushed the consumers to depend on private water tankers to get water at shorter notice. However, there have also been complaints that private water tankers end up fleecing the consumers, taking advantage of the situation and due to the lack of government support to deal with the situation. 

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