It is believed that TRAI would propose a compensation of one rupee for each call drop.

Your call drops may reduce drastically heres why
news Friday, October 16, 2015 - 11:46

 

Were you annoyed with call drops all this time? Well, they may make you (slightly) rich soon.

The Telecom Regulatory Authority of India it seems is going to direct telecom companies to compensate users for call drops. Various reports suggest that the regulation is likely to come into effect soon.

It is believed that TRAI would propose a compensation of one rupee for each call drop.

TRAI said the penalty for telecom companies can be as high as two lakh rupees for poor quality mobile service from the next two or three quaters if they fail to meet the standards set by the regulatory body.

Recently, Communication and Telecom Minister Ravi Shankar Prasad had told the media that the government was serious about penalizing operators for call drops. He said that the government had been inquiring into the issue for the last six months.

On Thursday, TRAI reports suggested that there were no significant improvements in the call drop issue in the two metros Mumbai and national capital Delhi compared to the last quarter as the operators are lagging behind the benchmark set by the regulatory  authority in several parameters .

In a statement, TRAI said that none of the operator met the standards set by the body, while in Delhi three top telcos — Airtel, Vodafone and Aircel were found to be offering service which failed to meet the standard.

Additionally, TRAI is also considering making it compulsory for service providers to disclose their network capacities periodically regarding this matter.

As per TRAI — call drop, availability of mobile towers, time taken for a call to connect, network congestion, voice quality and network related issues are parameters responsible for quality of service.

What is a dropped call?

If a telephone conversation ends without the intention of either of the speakers and solely for technical issues can be termed as a dropped call.

Dropped call rate is the percentage of calls that end for technical issues out of the total number of calls over a period of time.

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