While Samsung’s next flagship Galaxy S8 is set to launch in India today, complaints have already begun emerging from few of its first owners in Korea. According to a report by the Korean Herald, several complaints are being made about the phone’s infinity display. According to customers, the display has a strong reddish tint to it.
After getting their hands on the Samsung Galaxy S8, several customers in Korea wrote on online communities that their phone’s screen was reddish. Some experts say that the problem may be caused by the colour balance of organic light-emitting diode panels.
And this problem does not seem to be rectified despite changing the colour display settings in the phone. According to the Korean Herald, one user posted saying, ““After I read articles that there are many reddish panels, I checked mine. I was also unlucky. Should I change it?”
Samsung told KH that this isn’t a quality problem and that it can be adjusted with the phone itself. It has asked customers to change it at the service center if the colour still appears to be red.
In a statement to ZDNet, Samsung further said, "All Samsung phones undergo thorough testing to meet our high level of quality standards…The Galaxy S8 was built with an adaptive display that optimizes the color range, saturation, and sharpness depending on the environment. If needed, users can manually adjust the color range of the display to change the appearance of white tones, through 'Settings > Display > Screen Mode > Color balance'."
However, some users were unable to adjust the color because the display panel was already optimized.
The Korean Herald has a possible explanation for this.
It says that unlike LCD smartphone panels that use three subpixels - red, green and blue - the Galaxy S8’s OLED panel uses two subpixels, red-green and blue-green. This could lead to a colour balance problem because there are two greens. Hence, Samsung developed deep red OLEDs to strengthen the color and the reddish tint might have resulted due to the new process.
This issue comes after Bixby caught the attention of several users for not being able to customize the button, which Samsung also confirmed.
Apart from the reddish tint issue, Samsung’s new Galaxy S8 is facing complaints from global consumers about the use of its Bixby button being limited only to the operation of voice assistant Bixby.
And as per KH, around 1 million units of the Galaxy S8 have already been sold from April 7 until Monday.