The airline claims she was carrying oversized baggage which was not fitting into the overhead bin.

PV Sindhu alleges mistreatment by IndiGo staff airline says she had oversized baggageFile photo: PTI
news News Saturday, November 04, 2017 - 16:30

Ace shuttler PV Sindhu took to Twitter on Saturday, to complain about the 'rude' behaviour of the ground staff member of Indigo Airlines, when she was flying to Mumbai.

"Sorry to say. I had a very bad experience when I was flying by 6E 608 flight to Mumbai on November 4. The ground staff Mr Ajeetesh behaved very rudely with me," the Olympic silver medallist tweeted.

Recounting her experience in a screenshot, Sindhu said, "Ground staff (skipper) Mr Ajeetesh behaved very badly and rudely with me. When the air hostess, Ms Ashima tried to advise him to behave properly with the passenger (me), to my surprise, he behaved very rudely with her." 

"If these type of people work for a reputed airline like Indigo, they will spoil their reputation @IndiGo6E," she added.

While Sindhu was not reachable, IANS contacted her mother who played down the incident, saying: "Lets not make it a very serious issue, such things take place sometimes."

The IndiGo statement said: "Ms P.V. Sindhu boarded flight 6E608 Hyderabad-Mumbai carrying oversized baggage which was not fitting into the overhead bin. Ms Sindhu was informed that it will be moved to cargo hold of the aircraft. This is the same policy we follow for all customers. Oversized baggage inside the cabin inconveniences other customers and can also be a safety hazard if it cannot be secured properly in the cabin."

"During the entire conversation, the member of the IndiGo ground operations remained calm. After several requests to her manager, they finally consented to the removal of the bag from the cabin. We then placed the oversized baggage in the cargo hold and was handed over to Ms Sindhu on arrival. We are extremely proud of Ms Sindhu's sporting achievements and are grateful for the laurels she has won for our country. However, safety of our operations is paramount to IndiGo," the statement added.

This is not the first time that a sportsperson is complaining about the services offered by an Indian airline company.

Earlier this year, cricketer Harbhajan Singh had lashed out at a Jet Airways pilot for racial discrimination against a fellow Indian passenger.


IANS inputs

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