With the HiCare app, customers to register their device, find a nearby service station, schedule a call back or opt for an online chat to fix issues.

Huawei opens 17 exclusive service centres in India launches HiCare app for customersImage for representational purpose only
Atom Technology Monday, July 03, 2017 - 17:25

In a bid to enhance after-sale device support, smartphone manufacturer Huawei on Monday launched 17 exclusive service centres across the country.

The service centres are located in Bengaluru, Chennai, Kochi, Indore, Pune, Mumbai, Ahmedabad, Jaipur, Delhi, Gurgaon and Ludhiana.

"As customer satisfaction is one of the most important aspects, with the launch of these exclusive service centres, we can now assure best in class after-sale services to our consumers," said P. Sanjeev, Vice-President, Sales, Huawei India Consumer Business Group, in a statement.

“Huawei will continue to invest in building a strong foundation of world-class service centers offering additional piece of mind to our customers,” he added.

In addition to handsets repair, replacement, hardware and software checks and updates, the service centres will also provide appointment booking, free recycling of waste mobile phones and other electronics products.

The company also launched an app called 'HiCare' for customers to register their device, find a nearby service station, schedule a call back or opt for an online chat to fix issues.

Most recently, Huawei announced three new MateBook laptops back, its second attempt at entering the laptop space after the lukewarm reception to the original MateBook last year.

The MateBook X, a slim ultrabook; the MateBook E are Huawei’s second attempt at fixing the problems of the original MateBook design.

It also launched the Honor Holly 3+, a 5.5-inch smartphone made in India with 3GB RAM and 32GB internal storage for Rs 12,999.

The 4G-enabled smartphone comes with a13MP read camera. The front camera is 8MP, which includes a beauty algorithm with ten levels of adjustable settings, and makeup mode. The smartphone is backed by a 3,100mAh battery, which is claimed to last up to 1.74 days on average usage.

(with IANS inpts)

Image source: Kārlis Dambrāns

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