The response would not have been unusual but for the context behind it.

A confused Uber sends apology message when someone sent a praiseImage source: Uber/Facebook
news Monday, August 24, 2015 - 14:27

For most of the time that Uber has been functioning in India, it has been dogged by controversies galore.

The app-based cab service provider also seems to be flooded by complaints, so much so that it apparently has a set of canned messages for any and every message it receives from customers.

Journalist Prasanto K Roy recently put out a screenshot of an apology message he said was sent to him by Uber. The response would not have been unusual but for the context behind it.

The apology was not due to faulty service. Roy mentioned in his tweet that he had in fact sent a positive feedback to Uber on getting a taxi with working rear seat-belts.

But the company instead sent him a canned apology stating they were "sorry to hear about the condition of the car on this trip".

 

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