news Thursday, July 16, 2015 - 05:30
  A post by an anonymous Quora user, introducing himself as a risk-investigation team employee with Amazon, answering the question “Why are Amazon and Flipkart not delivering products in Noida?” has gone viral in the past two days. Having been fed on the usual stories of how e-commerce websites were ripping customers off, it was a welcome change for people to read the other side of the story – truant customers filing false complaints and ripping off e-commerce platforms. The answer on Quora, with over 6,500 upvotes and nearly 45,000 views at the time of writing gives the reasons as to why in ‘these regions including’ delivery does not happen. The anonymous user on Quora says that Amazon has received “bricks, biscuit packets, cardboard pieces” in return packages from customers. These customers would have earlier filed a complaint stating that they got a Nokia phone instead of the iPhone they actually ordered, thus seeking to return the package to the company. While the order would have been an iPhone indeed, what they would return would be something else The user also says, “Our delivery boys were locked up in the bathrooms, some beaten up, for the most silly reasons ever, give me my change of 2 rupees, the POS not working, the order was late, order was not functioning,” adding, “Due to this, lot of logistics and Supply chain is lost.” This was the reason for limits on Cash-on-Delivery purchases also, according to the Quora post. Spokespersons of both Flipkart and Amazon have told The News Minute that they do deliver in Noida. There are however some limits on Cash-On-Delivery due to state laws. In a statement to The News Minute, Flipkart said, "Flipkart has a large base of happy and loyal customers in Uttar Pradesh. We deliver to multiple cities in the state, including Bareilly, Varanasi, Allahabad, Agra, Lucknow and Noida," adding that, "However, for any shipment sourced from outside the state, the government has set a limit of Rs. 5000/-, as per the commercial tax department." A spokesperson from Amazon also conveyed that they deliver products in Noida. However, TNM has learned that the Quora post is not entirely wrong. A member of Amazon's logistics team told TNM on conditions of anonymity that they have faced problems in several locations in the country. "For every 1 case of a brick being delivered to a customer or a product-mismatch, there are several other cases of fraudulent claims by customers. They simply lie. Many of their claims are not true." says the Amazon employee. He also added that several vendors have refused to deliver products in certain areas. "This is a serious problem but because this could be seen as an anti-consumer stand, we don't make too much noise about it," he adds.
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