Few users have reported issues with volume quality while making voice calls through instant messaging apps.

Voice messaging issue reported by Pixel 2 XL users Google assures fix
Atom Tech Shorts Monday, January 08, 2018 - 09:06

Google seems to be facing issues with its much-fancied top-end smartphone, the Pixel 2XL. This time, the complaint relates to sound level on audio clips. If the users record an audio message on apps like Google Allo, Instagram or Telegram, on the Pixel 2XL and forward it as a message to any phone, the person receiving the message cannot hear the audio clearly, since the volume level is too low, even when set at the maximum.

The complaint was first raised on the Pixel User Community of the Google Product Forums. It is learnt that Google has been appraised of the issue and is being addressed by the company. As mentioned above the users of the Pixel 2XL have explained in detail how audio clippings lose their volume levels once received and opened at the recipient’s end. Even using a headphone is of no help. One customer has said volume quality was found to be getting reduced even on outgoing WhatsApp and Google Allo calls.

However, the complainant has clarified that the issue has not been identified in the other Google devices, like Pixel 2 and other previous models. There could be some link to the OS also, since the issue appears to be more on the devices with the Android Oreo 8.0 and 8.1.

As mentioned, the company has reacted, confirming that they are fully alert to the issue and are working on fixing it.

It may be pertinent to recall here that the other two Google devices, the Pixel 2 and Pixel had also been reported to have some connectivity issues with mesh routers. There were even other reports of speaker distortion and random reboots with some of these devices. Google claims it has sent some fixes, but apparently many users are yet to receive it at their end.

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