Samsung has received hefty criticism for its botched re-release of the phone.

Samsung reveals why its Galaxy Note 7 smartphones burst into flamesScreengrab
news Tech Monday, January 23, 2017 - 10:54
Written by  DW

Korean electronics giant Samsung announced on Monday the results of a massive investigation into why a number of its Galaxy Note 7 smartphones had suddenly overheated and burst into flames. The report blamed flaws in both the design and manufacture of the device's batteries for the dangerous malfunction.

The fiasco began after reports surfaced in the late summer that the company's new flagship smartphone was spontaneously catching fire. An initial recall in September saw Samsung taking 2.5 million devices out of circulation. The firm then placed the blame on the phone's lithium batteries, and re-released the Galaxy Note 7 later in September. However, the issue had not been resolved and the company was forced to discontinue the model in October.

It took some seven hundred researchers and engineers examined hundreds of thousands of the devices and tens of thousands of batteries to pinpoint the source of the failure.

The world's largest smartphone maker said it was "taking responsibility for our failure to ultimately identify and verify the issues arising out of the battery design and manufacturing process".

Samsung has received hefty criticism for its botched re-release of the phone after what was apparently an incomplete initial investigation into the source of the fault.


(This article was first published on DW. You can read the original article here.)

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