Pizza Hut apologises for writing 'Pink Fat Lady' on customer's receipt
Flix Friday, January 16, 2015 - 05:30
The News Minute | October 14, 2014 | 06:41 pm IST You may not agree with the phrase 'customer is king' and even refuse to treat them like one, but calling one a 'Pink Fat Lady' is a definite no. A customer at a Pizza Hut in Singapore found the words 'Pink Fat Lady' written on the receipt of her takeaway pizza on Sunday evening. The words were used to apparently describe her as she waited for her order to be delivered. The customer, a Facebook user named Aili Si, posted an image of the receipt on Pizza Hut Singapore's Facebook page. She also wrote, 'I don't think it is nice for your staff to describe me as such on my receipt. I purchased 2 pizzas this evening at Bukit Merah Pizza Hut Outlet. As a customer I definitely hope to be treated with basic respect deserved by any others.' She added, 'I hope to receive an apology from the staff and Pizza Hut.' Pizza Hut on Monday posted an apology on their Facebook page saying, Pizza Hut Singapore would like to apologize unreservedly to Ms Aili Si for a recent incident that took place on 12 Oct 2014 at 6.01pm. This incident goes against our corporate values and we do not condone behaviour or actions that offend people. We are currently investigating this matter. We deeply regret that such an incident has occurred and are attempting to contact Ms Si to personally express our sincere apologies. We will take corrective measures to continuously improve our standards and consistency in our service and hospitality. Sincerely,The management and staff of Pizza Hut Singapore. Following Pizza Hut's apology, Aili Si wrote another message on her Facebook wall saying she would not like to pursue the issue any further. "Dear friends, Thank you for your message, Pizza Hut and I have come to a closure in regards to this incident. Pizza Hut had apologized for their part, and I would not like to pursue this minor matter any further. I appreciate Pizza Hut's effort in addressing this matter and handling it in the best possible way they can. I would also like to thank the public who support and focused on the idea of good customer service at a fundamental level. And to the public who focused mainly on the negative effects regarding obesity, I sincerely request you to be sympathetic and to open your hearts and minds to what an obese individual may be facing that many may not be able to see on the surface." Post by Pizza Hut Singapore.
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