Features Saturday, March 21, 2015 - 05:30
The News Minute | November 3, 2014 | 05:28 pm IST  Last month, Laxminarayan Krishnamurthy had ordered a Samsung mobile on Snapdeal, an e-commerce website. However, the deal turned out to be 'the worst customer service ever' for Krishnamurthy who claimed he received a bar of soap instead of a mobile phone.  Krishnamurthy on October 24 uploaded a few photographs of the box Snapdeal had delivered to him, and explained how instead of a phone in the box, he got a 'Vim' bar. His post went viral and was shared over 20,000 times on Facebook. On October 31, Krishnamurthy published another status on Facebook asserting that Snapdeal had taken notice of the issue 'Thanks to the power of social media websites'. The online shopping site refunded the full amount, he had paid for the phone, to his account and the company also apologised to him over the phone. However, the episode was yet to end. Krishnamurthy was in for a real surprise when Hindustan Unilever sent him a Samsung phone as a present, along with bottles of its dish-washing gel, he wrote on his Facebook page.  A seemingly excited Krishnamurthy wrote on his Facebook page: "I had been wanting to gift this mobile to my wife during the snapdeal diwali bumper sale.Cheers to the ‪#‎snapdeal‬#soapdeal issue which has been hitting the headlines across people who relate with this issue of ordinary people like us." Marketing gimmick or not, Hindustan Unilever totally stole the show. (All images courtesy: Laxminarayan Krishnamurthy's Facebook Page )

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