The Hyderabad Metro Rail Limited (HMRL) has announced that it is launching a WhatsApp helpline for passengers to share their grievances. The service is likely to begin in the next 10 days, according to HMRL Managing Director NVS Reddy.
This step comes after a video of a man who appeared to be drunk and created a ruckus in the metro went viral. HMRL announced that with this service, security would promptly address the problems of the passengers.
According to HMRL, the incident took place on the route between Secunderabad and Tarnaka on September 8, but came to light only on September 13. The man, who is absconding, boarded the train in Secunderabad and inconvenienced his co-passengers. In the video, the man who appears to have drunk out of his mind, pulls out a phone, takes a video of himself and is seen slurring. However, before the passengers complained to the security, he left the metro station.
Addressing the media, NVS Reddy said that the man in the video was not that drunk, but pretended to be for attention.
“Though he was not that drunk, he pretended to be drunk for drawing attention. This individual stood firmly and took a video as well. By the time some passengers complained at the next station, he got down and slipped away,” Reddy was quoted as saying by Telangana Today. He added that metro security has been preventing drunk people from boarding the train.
Speaking about the WhatsApp service, NVS Reddy told TNM, “The WhatsApp services will begin in another ten days. We are working on its modalities.” Reddy said that the WhatsApp service would ensure that such miscreants would be caught immediately.