In a major glitch, commuters of the metro rail in Bengaluru complained that the amount was not being credited when they recharged their smartcard using the Bangalore Metro Rail Corporation Limited website.
Same here, I too did recharge on https://t.co/Mi6GDWCCIE, but didn't reflect on the smart card. Now struggling with it. No one accepts complaints or get any response. #NammaMetro So much for state of the art, when system don't work why enable it?
— Suraj KV (@smartfatblogger) August 1, 2019
#BMRCL #NAMMAMETRO online recharged amount is not reflecting on card account due to server down issue and this has been 30+ hours from the time of recharge. Please have this addressed on PRIORITY PLEASE.
— Vinutha (@minchuvinutha) July 30, 2019
@cpronammametro I did online recharge of Metro Card on July 15th with the amount 1000 & 500. Both transactions are not being reflected in my account. Complaint no 9920 raised at JP Nagar metro station. What can be done to resolve the issue?
— Amit Yadava (@amityadava) July 18, 2019
Smartcard ensures users do not have to wait in the queues while using the metro or worry about having the exact change.
But officials of the metro corporation claim that the problem is a minor one and will be fixes shortly.
“The issue will be resolved soon. Many users also raised concerns about limited recharge options. They either have to visit the station counters or use the web top-up facility to recharge their smartcards," a metro official told The Times of India.
This glitch continues as BMRCL and Bangalore Metropolitan Transport Corporation will soon introduce an interoperable smart card that would work for both modes of public transport. The new cards will work both at the metro automatic fare collection gates and also the handheld ticketing machines used by BMTC conductors.
In an unpopular move in March, metro officials said commuters now need to have a minimum balance of Rs 50 on their cards from a minimum balance that was earlier at Rs 8.50.