Bengaluru metro officials, however, said the problem is a minor one and would be fixed shortly.

Bengaluru metro card glitch Users recharging online say amount not credited
news Transport Friday, August 02, 2019 - 09:11

In a major glitch, commuters of the metro rail in Bengaluru complained that the amount was not being credited when they recharged their smartcard using the Bangalore Metro Rail Corporation Limited website.





Smartcard ensures users do not have to wait in the queues while using the metro or worry about having the exact change.

But officials of the metro corporation claim that the problem is a minor one and will be fixes shortly.

“The issue will be resolved soon. Many users also raised concerns about limited recharge options. They either have to visit the station counters or use the web top-up facility to recharge their smartcards," a metro official told The Times of India.

This glitch continues as BMRCL and Bangalore Metropolitan Transport Corporation will soon introduce an interoperable smart card that would work for both modes of public transport.  The new cards will work both at the metro automatic fare collection gates and also the handheld ticketing machines used by BMTC conductors.

In an unpopular move in March, metro officials said commuters now need to have a minimum balance of Rs 50 on their cards from a minimum balance that was earlier at Rs 8.50.

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