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The News Minute | July 25, 2014 | 11:13 am IST Duff Watson was scheduled to fly from Denver to Minneapolis on Southwest Airlines on July 20, along with his two children. Watson is an A list passenger which entitles him to priority boarding. His children, however, were not allowed to board the flight at the same time along with him. This annoyed him as he could not board the flight without his children. Watson took to Twitter to voice his frustration. According to a report by People.com, he wrote, "Something to the effect of, ‘Wow, rudest agent in Denver. Kimberly S, gate C39, not happy @SWA’”. Things took turn for the bad when, his family and he were asked to de-board the flight by an employee of the airlines. People quotes Watson as saying, "her safety feels threatened at this point because of what I Tweeted." Watson was asked to delete his tweet, and only after he did so, was he and his children allowed boarding the flight once again. "I was left, you know, very upset, very embarrassed, very humiliated," Watson told People. Unreal exp. Awaiting resp. from airline. Asked for name of rude gate agent. We board. I tweet. Kids & I pulled off unless I delete. AYKM? — Duff Watson (@DuffWatson) July 21, 2014 There was an outpouring of support for Watson on social media and some criticism for the airlines’ behavior. However, the airlines published a statement on July 24, reacting to the flak it was receiving related to the incident. It partly reads, ‘The Customer was briefly removed from flight #2347 from Denver to Minneapolis/St. Paul to resolve the conversation outside of the aircraft and away from the other Passengers. Our decision was not based solely on a Customer's tweet.’ Saying that the airlines is looking into the matter, the statement concludes, ‘We have reached out to the Customer and offered vouchers as a gesture of goodwill.’ Read Southwest Airlines' full statement here
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