Reliance Jio has unveiled its patent-filed innovation, an Artificial Intelligence (AI) based Video Call Assistant (Bot) at India Mobile Congress (IMC) 2019. According to Jio, this bot can be accessed via a 4G phone call, without the need for installing any other application.
Jio said in a media statement that the Jio Video Call Assistant aims to address the current customer pain points like endless call-hold music or seemingly never ending IVR wait-times.
This video assistant solution has been developed by Jio in conjunction with US based Radisys, a Reliance Industries Ltd subsidiary, which provides open telecom solutions to service providers worldwide.
“Radisys is helping us make AI accessible for everyone, so that businesses – small or large can reap the benefits of new and emerging technologies. Radisys’ innovation continues to help accelerate Jio’s global innovation and technology leadership in the areas of 5G, IOT and open source architecture adoption.” said Mathew Oommen, President of Reliance Jio Infocomm said in a statement.
AI based Jio Video Call Assistant can help businesses and other users with resolution of repetitive queries from customers and claims that it can make their frontend communication smooth.
The Jio video bot uses an AI-based platform to listen to customers’ questions and respond to them in the most appropriate way. In addition, the platform has a unique auto-learning feature that helps improve the answering accuracy.
Jio is also offering a tool called the Jio Bot Maker, which small businesses can use to create their own AI based Bot with no-coding and with minimal effort. The Video Bot can be customized to meet various customer engagement requirements while providing a human like interaction.
Jio says that this bot can also be given the avatar of a conventional customer care executive, the CEO, the brand ambassador or any other person or character chosen by the brand.
“This AI based customer care avatar can be invoked by the users by simply dialling a video call enabled helpline. The AI video call bot will come with multilingual capabilities to enable brands communicate with customers in a language of their choice,” Jio said in a statement.