A former employee of private airline IndiGo was forced to change her attire before she could board a flight scheduled to depart from Mumbai to New Delhi on Monday morning. According to co-passengers, she was wearing a dress that was shorter than knee-length, which was the reason the airline denied her boarding.
Due to the delay caused, the woman missed her chosen flight and was accommodated in a later flight by the airline staff after she changed into a pair of trousers.
Reportedly, the woman was availing of “staff leisure travel privileges” of her sister who is currently an employee of the private airline.
The Indian Express quotes a fellow passenger as saying, “While I was waiting for my connecting flight, I heard a commotion and found her (the woman passenger) crying. There were three IndiGo employees who had refused to let her board her flight. They said she was not wearing appropriate clothes.”
Following the incident, two passengers lodged a complaint after they were threatened by the ground staff that they would not be allowed on board if they intervened in the matter.
Devdutt Sahu, the other fellow passenger who protested against the incident complained of being harassed by Indigo staffers. He told the newspaper, “When we took up the matter with officials at the check-in counter, an employee attempted to harass me, saying my hand luggage was beyond the permissible limit, and that I could carry only one bag for check in.”
In an email reply to the Express, IndiGo officials said that the airline personnel were following standard protocol as according to prior stated guidelines, there’s a specific dress code applicable for users of the concessional package that is entitled to employees and their family members.