Oyo is working on an alliance with Telangana State Tourism Development Corporation to maintain, market and promote select properties under the corporation.

Oyo opens tech development centre in Hyderabad announces joint projects with state govtImage source: Twitter
Atom Hospitality Saturday, December 09, 2017 - 14:32

Online hospitality startup Oyo has opened a new technology development centre in Hyderabad on Friday in collaboration with the Telangana government. Inaugurated by Telangana’s IT Minister K Taraka Rama Rao, the facility is designed as a cutting-edge in-house technology hub focused on developing innovative products for customers, partners and employees.

Oyo also said in a statement that the National Institute of Tourism and Hospitality Management (NITHM) is in discussions with Oyo to boost employability in the Hospitality sector by leveraging Oyo’s expertise in the hospitality segment to develop a hybrid learning program.

Oyo is also working on an alliance with Telangana State Tourism Development Corporation (TSTDC) to maintain, market and promote select properties under the corporation.

“With a thriving business in Telangana and encouraged by the state’s conducive environment, Oyo not only set up a new engineering facility but is also exploring various avenues of partnership such as with NITHM and TSTDC. I look forward to the success of this collaboration,” KTR said.

The new technology centre will be responsible for management and development of various verticals, including holiday packages, sales technology along with products and solutions for corporate travel and travel agents.  It will focus on building Supply Chain Technology and Transformation Technology teams, growing to 300 engineers by 2018-end.

“We pioneered tech-enabled operational processes to provide beautiful living spaces to travellers. This new Centre of Excellence for Machine Learning (ML) and Artificial Intelligence (AI) initiatives will help us consolidate our technology leadership. Additionally, strategic partnerships with NITHM and TSTDC will not only impart skilling, but also create gainful value for the industry at large,” Ritesh Agarwal, Founder and CEO, OYO, said.

Anil Goel, Chief Technology Officer, Oyo added that Oyo will leverage technology across all operational channels, from recruitment to management to training, in addition to customer engagement. Using machine learning techniques to understand the behavioural patterns of customers will enhance customer experience and drive essential business metrics such as conversion and repeat rates for Oyo, he said.

Over the last two years, Oyo has pivoted from being an online hotel aggregator to a franchise model where it manages hotels under the Oyo brand.

It currently has 8,500-plus hotels in more than 230 cities within its network. It claims to be a pioneer of a business model where-in the company partners with hotels to standardize and transform their rooms to deliver a hassle-free experience to guests. The company also recently introduced Oyo Captains, a unique concierge service to ensure smooth travelling and on-stay experience. Oyo currently has operations in India, Malaysia and Nepal.

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