When contacted about the jelly-like screen, OnePlus said that it is natural and there’s no variance in screens between devices.

OnePlus 5 devices faulty Buyers complain of jelly-like screen missing volume button
Atom Smartphones Saturday, July 01, 2017 - 09:35

It’s only been over a week since OnePlus 5 was launched across the globe and it already seems to be attracting criticism and complaints.

According to a report by First Post, a number of users claim to be facing an issue that is being described as a ‘jelly’ screen effect. This is when the image on the screen contracts and expands as you scroll vertically, creating a jelly-like effect.

FirstPost reports that a number of users on Reddit, reviewers on The Verge and PhoneArena have reported this issue. While it doesn’t seem to be a widespread issue, it has affected quite a few number of devices.

When contacted, OnePlus has said that this is natural. In a statement to FirstPost it said, “The OnePlus 5 uses the same level of high-quality components as all OnePlus devices, including the AMOLED display. We’ve received feedback from a small number of users saying that at times they notice a subtle visual effect when scrolling. This is natural and there’s no variance in screens between devices.”

A Forbes report says that this response from the company could imply that this issue is not covered under warranty. Hence users may have no choice but to hope that this is just a software issue that can be fixed through updates.

Some users speculate that the issue is because the screen on some devices has been installed upside down, which is a hardware issue.

Since launch, the phone has been facing several controversies. There have been issues with regards to benchmark rigging, design issues and even the camera not being up to the mark.

There have also been reports that an Indian user received a faulty unit of the phone with the volume button missing. He was one of the users to pre order the phone and received it before OnePlus 5 went on sale globally.

According to a report in BGR India, Kapil Tandon took to twitter to complain about this. “Guys this is what assembling in India does? The just delivered #OnePlus5 Volume button/switch missing!!” the tweet reads.

While Amazon India was quick to respond and process the refund for the same, the user claimed that the ecommerce site now blocked him from buying another OnePlus 5 device. He also claims that his review for the phone on the website was rejected as well.

Furthermore, when he tried ordering the device again, not only did his order get cancelled after the amount being debited, Amazon rejected his wife and son’s order because they were from the same residential address.

A few more users too, complained about loose volume and power buttons on the OnePlus 5 on the OnePlus forum.

The OnePlus 5, the company’s sixth flagship device with 6 and 8 GB RAM versions was launched in India on June 22 and went on sale on June 27 at Rs 32,999 and Rs 37,999. 

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