The Karnataka government on Tuesday launched the Janasevaka scheme in a few municipal corporation wards to ensure home delivery of various services like ration cards, senior citizen identity and health cards.
The scheme, which was launched by Chief Minister B S Yediyurappa, will pertain to 53 services involving 11 departments.
"Janasevaka under the Sakala scheme is a programme to avail the benefits of government schemes at the doorstep. Our objective is to make the lives of the citizens of Karnataka easy by launching this scheme," the Chief Minister said.
Sakala aims to ensure on-time delivery of government services to citizens by practising innovative and efficient management systems through capacity building in government and empowering citizens to exercise their right to service.
Minister for Sakala and Primary and Secondary Education S Suresh Kumar said "The scheme that was implemented in Dasarahalli area on a pilot basis will now be extended to Mahadevapura, Bommanahalli and Rajajinagar areas."
He added that it will benefit the senior citizens of the city.
If the scheme works well, it will be implemented across Bengaluru in all the 27 assembly segments, Suresh Kumar said, adding that based on the experiment in Bengaluru, it will be extended to Mysuru, Mangaluru and Hubballi-Dharwad.
Under the scheme, there will be one volunteer in each ward. These volunteers have been outsourced.
A toll-free helpline has been set up for this scheme which will work from 8 am to 8 pm.
A sum of Rs 115 will be charged to provide the home delivery services.
In addition to it, the Karnataka government also allows one to seek information under the RTI Act easier by making it an online process.
People can apply from wherever they are, by making the application and paying the fee online.
This makes the process hassle-free, the Chief Minister said.