Apple said it will issue a fix in an upcoming software update as it does not appear to be an inherent hardware fault.

iPhone X users complain of unresponsive screen in cold weather Apple promises fix
Atom Apple Friday, November 10, 2017 - 14:22

After admitting that the iPhone X can temporarily lose touch functionality in cold weather conditions, Apple is reportedly planning a software update to fix the issue.

"It appears the 'coldgate' problem with iPhone X was happening at temperatures close to zero degrees but still within the recommended temperature range," 9to5Mac reported late on Thursday.

Some iPhone X users had complained last week about their phone screen not working in cold temperatures.

"In certain conditions, the iPhone X will temporarily be unable to respond to user input if the temperature of the surrounding environment suddenly dropped," the report quoted Apple as saying.

The company told Apple blog The Loop that is aware of instances where the iPhone X screen will become temporarily unresponsive to touch after a rapid change to a cold environment.  “After several seconds the screen will become fully responsive again. This will be addressed in an upcoming software update,” it said.

The iPhone maker said it will issue a fix in an upcoming software update as it does not appear to be an inherent hardware fault.

According to a Verge report that some users speculate that the changes in light from indoors to outdoors could be the reason. This would happen because iPhone X uses a front-facing infrared camera and ambient light sensor for Face ID authentication and TrueDepth photography features.

A few other say this happens because Apple’s recommended temperature range is between 32 and 95 degrees Fahrenheit and once outside that range, the iOS device screens could become unresponsive.

The Cupertino-based giant has so far released several updates for iOS 11, including iOS 11.1.

The company has not specified an exact time-frame for the "coldgate" bug-fix but it is most likely to be rolled into iOS 11.2.

iOS 11.2 update is currently being tested in beta programme and will be the first major update to bring a new feature named Apple "Pay Cash".

With IANS inputs

Show us some love and support our journalism by becoming a TNM Member - Click here.