Four years after Bengaluru resident G M Panchakshari and his family were prevented from boarding a KSRTC bus despite having reserved tickets, a consumer forum has imposed a fine of Rs 10,000 on the state transport corporation.
Yathiraju reports for The New Indian Express that Panchakshari had reserved four tickets with M/s Thorana Enterprises, for the family to travel to Tirupati from Bengaluru on the night of October 12, 2012. He spent Rs 744 to purchase the four tickets.
However, when the family reached Majestic bus station to board the bus that was to leave a little after 11 pm, he was told by the staff that the tickets he possessed did not belong to KSRTC and was prevented from boarding the bus.
Panchakshari had to buy four new tickets and make the journey. But on returning, he proceeded to file a complaint with a consumer forum, alleging that the staff had insulted him in front of other passengers.
Though the KSRTC claimed that the tickets reserved through a private franchisee was cancelled within four minutes of booking due to a technical snag, the bench comprising president T Shobhadevi and member V Anuradha stated that the complainant cannot be held responsible for the technical snag.
Not only did the forum direct KSRTC to return the ticket price of Rs 744 to the complainant, but it also asked the Corporation to pay Rs 8000 for causing agony and another Rs 2000 towards court expenses.
Maintaining that it was the duty of KSRTC to take action against those responsible for the technical glitch, the forum stated that the complainant cannot be held responsible for it.