If you have ever faced an issue of setting a wrong pick up location while booking an Uber, there’s some good news for you. Cab aggregator Uber has rolled out a new feature that lets you update your pick location after booking the cab.
As per a statement released by the company, riders can now redirect drivers to the correct location through the app, even when the driver is en-route.
The feature has been piloted in a few cities globally and will be made available to riders across the India on both Android and iOS in the coming weeks.
“Pick-ups are one of the hardest parts of the experience to get right, and they’re especially difficult when riders accidentally request a pickup from the wrong place. It often begins with a phone call and ends with a cancelled ride. A small miscue can lead to a frustrating situation where riders aren’t riding, and drivers aren’t earning,” said Ryan Yu, software engineer and Rachel Holt, regional general manager, US and Canada at Uber in a blog post.
Here’s what you have to do. When you book a ride and realise the pickup location has been set wrong, once the driver is on his way, tap edit next to the pickup location, enter the new pickup address and confirm this.
Once the address is updates, the driver will be notified of the new location and have their route updated, though the experience will vary slightly for in-app and out-of-app navigation.
Providing customers with this convenient option, Uber hopes to get an edge over its rival Ola in the heated battle for market leadership in the cab aggregation space in India. Most recently it also entered the food delivery space with UberEATS, an on-demand food delivery app.
Ola recently raised Rs 670 crore from RNT Capital Advisors and US-based Falcon Edge to expand its services across India.