Ever faced the problem of not being able to communicate with your Uber driver because of a language gap or not being able to reach his phone? Uber is now coming up with a solution to address such problems.
Uber has introduced a new feature Uber Intercom to allow riders and driver to send and receive messages through the app. “Saving you the trouble of calling and giving directions,” Uber says in the promotional mail it sent out to riders on Thursday.
How this works is, once a rider books an Uber, you can scroll up the cards by swiping up. The contact button, usually used to call drivers, will now also have the new intercom interface. To start a conversation with drivers, riders just have to start typing out messages on this interface.
As the fight over market share in the Indian cab aggregator space is heating up, Uber has launched several new features and initiatives in India over the last few weeks.
Earlier this month, it launched a support centre in Bengaluru to meet the needs of its driver partners. This service centre will help new drivers sign up as driver partners and also caters to all queries pertaining to the same. The centre will also offer drivers benefits on new vehicles, vehicle maintenance, health benefits, financial planning and other related services.
Uber also launched ‘UberSafe Campaign’ with initiatives such as real-time ID check for drivers to avoid driver duplication, a ‘Share My Trip’ feature for drivers. It has also integrated ‘Himmat App’ to enhance women’s safety measures while travelling with Uber.
And after having only Paytm and cash as payment options on its app, it also added Unified Payments Interface (UPI) on the platform as a payment option.