• Friday, April 24, 2015 - 05:30
"Consumer is King/Queen" they say and I experienced it last month, when I bought Ecoline’s insulated tiffin box from www.amazon.in. When it turned out defective, my money was promptly returned within a few days, and the box taken back, without questions asked. However, when, on April 18, I bought a Bajaj Cooler from Vijay Sales, Tilak Road, Pune and tried to operate it, the next day, it didn’t work effectively. When I asked my tech-savvy husband to check, he said that the cooler’s pump might not be functioning. I visited the Vijay Sales Shop the next day, on 22nd which happened to be Akshay Tritiya. The sales person said that I should come the next day as he would not get sanction to consider my case. Earlier we had tried the contact number on the bill and surprise, surprise it was not the right number. I tweeted on 21st April addressing the tweet to @vijaysales and was assured that the matter would be looked into. On April 23 morning, the Pune manager called up and said that I had delayed my complaint as four days had passed. After an altercation, I met Shashikant, the manager, in the evening and said I would like a cash refund. He refused saying that only exchange was an option. Though I said that I wasn’t interested in any exchange; he was adamant. So, I accepted the credit note which he was ready to give - told him I am accepting out of duress and would continue to fight for my refund. He said okay. When I told him he was losing a client in the face of tough online shop competition – he didn’t seem to care less. I remembered that my friend Kishore Sidhwani who is on Twitter had told me last week that he could manage to get his money from HDFC Bank thanks to a tweet. I returned the cooler, took the credit note and reached home. From 9pm, I began my Twitter tirade, tweeting to Vijay sales at my disappointed visit; asking them under which Section of which Act is it written that a consumer cannot get cash refund for a defective product; asked my fellow Twitter-ers to guide me on how to slam a legal notice and so on. After a good one hour, Vijay Sales finally responded; asked for my cell no. through Direct Message. At 10.30 pm Mr Sunny of Vijay Sales called me, apologized for all the inconvenience and assured me of refund in the next 24 hours. I felt a sense of triumph to have campaigned as a consumer and succeeded through the social media. Following are the tweets which helped me get my rights as a consumer. You too should do the same – never take injustice lying down.   @VijaySales Umeshji v disappointed that Vijay Sales Pune did not return cash for defective Bajaj cooler. I was compelled to take credit note — Vinita Deshmukh (@VinitaDeshmukh) April 23, 2015 @VijaySales Umeshji pl tweet the law and section under which cash will not be paid back to customer. Send me link of section of Consumer law — Vinita Deshmukh (@VinitaDeshmukh) April 23, 2015 @VijaySales Umeshji, http://t.co/ojU2UJfKVH returned my Rs.750 without question when they delivered defective ecoline tiffin box — Vinita Deshmukh (@VinitaDeshmukh) April 23, 2015 @VijaySales I had said I want the cash back. Pl tell me under which section of which Act consumer cannot get cash bk for defective product — Vinita Deshmukh (@VinitaDeshmukh) April 23, 2015 @VijaySales pl let me know under 24 hrs under which section of which Act, I as a consumer cannot get cash back for d defective Bajaj Cooler — Vinita Deshmukh (@VinitaDeshmukh) April 23, 2015 @VijaySales he did connect with me here.Surprised u r contesting against http://t.co/ojU2UJfKVH and Flipkart;yet u treat customer like dirt — Vinita Deshmukh (@VinitaDeshmukh) April 23, 2015 @VijaySales I had said I want the cash back. Pl tell me under which section of which Act consumer cannot get cash bk for defective product — Vinita Deshmukh (@VinitaDeshmukh) April 23, 2015 @VijaySales pl let me know under 24 hrs under which section of which Act, I as a consumer cannot get cash back for d defective Bajaj Cooler — Vinita Deshmukh (@VinitaDeshmukh) April 23, 2015 @VijaySales he did connect with me here.Surprised u r contesting against http://t.co/ojU2UJfKVH and Flipkart;yet u treat customer like dirt — Vinita Deshmukh (@VinitaDeshmukh) April 23, 2015 If anyone here is a legal eagle/consumer activist, pl tell me whether as a consumer I can get my money back for a defective good. @vijasales — Vinita Deshmukh (@VinitaDeshmukh) April 23, 2015 Also if anyone here is a legal eagle, pl tell me if I can send legal notice for shop not returning cash for a defective good. @vijasales — Vinita Deshmukh (@VinitaDeshmukh) April 23, 2015 @shantilalhajeri Thank you so much. Do I send legal notice through a lawyer? @VijaySales — Vinita Deshmukh (@VinitaDeshmukh) April 23, 2015 @sunilpattu @ArvindKejriwal Thanks go buy the defective bajaj cooler. it is waiting for you at the shop. Address :Tilak Rd.Buy it at premium — Vinita Deshmukh (@VinitaDeshmukh) April 23, 2015 @shantilalhajeri @VijaySales ok tks and give it to the shop that i bought it from? — Vinita Deshmukh (@VinitaDeshmukh) April 23, 2015 @shantilalhajeri @VijaySales yes I have buying from them only from the last several years but their manager in Pune Shashikant hell cared — Vinita Deshmukh (@VinitaDeshmukh) April 23, 2015 @BajajElectrical ur logo:`Inspiring Trust' :Pune's Vijay Sales refusing to return cash for defective baja cooler. Can u help? @VijaySales — Vinita Deshmukh (@VinitaDeshmukh) April 23, 2015 I hope so- online shops like http://t.co/ojU2UJfKVH , amazing. i experienced quick cash return for defective goods https://t.co/IowUA6O64Q — Vinita Deshmukh (@VinitaDeshmukh) April 23, 2015 thanks. i shall also search. @VijaySales https://t.co/R6RwWOTfDR — Vinita Deshmukh (@VinitaDeshmukh) April 23, 2015 @VijaySales @shantilalhajeri Okl thanks for the reply. Awaiting. — Vinita Deshmukh (@VinitaDeshmukh) April 23, 2015 @VijaySales thank u so much - just DM-in you my cell no. — Vinita Deshmukh (@VinitaDeshmukh) April 23, 2015 @VijaySales @shantilalhajeri I am happy to inform that Mr Sunny from Vijay Sales promptly called me up just now and has assured me refund — Vinita Deshmukh (@VinitaDeshmukh) April 23, 2015 I am happy it is being resolved. Need to thank you and Twitter too https://t.co/uhXIriNSWZ — Vinita Deshmukh (@VinitaDeshmukh) April 23, 2015 On 21st April @VijaySales 2 days back we bought Bajaj cooler from Vijay Sales on Tilak Rd.& its coolant is not working;so noisy u can't hear each other. — Vinita Deshmukh (@VinitaDeshmukh) April 21, 2015 @VijaySales Salesman insisted we buy Bajaj Cooler when we had gone with the idea of buying. He insisted Bajaj was better than Symphony — Vinita Deshmukh (@VinitaDeshmukh) April 21, 2015 @VijaySales lets hope they take the piece back; we want no repairs for a 2 day old buy. I hope they r as customer caring as online shops — Vinita Deshmukh (@VinitaDeshmukh) April 21, 2015 @VijaySales Thanks so much for your prompt reply. Will do so shortly. It is with my daughter. Deeply appreciate — Vinita Deshmukh (@VinitaDeshmukh) April 21, 2015